U.S. Sales & Geographic Eligibility

1. Initial territory

Initial launch decision: United States only. Canada is not enabled by default.

United States shipping addresses only; exact state and product eligibility is determined at checkout.

Canada, Mexico, U.S. territories, APO/FPO/DPO addresses, freight forwarders, and all other international destinations are excluded at initial launch.

A visible product page is not an offer to sell in every jurisdiction. Checkout eligibility controls the actual offer, and Lot & Leaf may decline an address when law, carrier rules, agricultural restrictions, payment terms, product safety, or operational capacity require it.

2. State and product matrix

Before a SKU is released, the business must review the ingredient, intended use, label, claims, age rules, tax treatment, carrier eligibility, and any warning requirements for each destination state. The state matrix must be enforceable server-side rather than left to a footer disclaimer.

A state may be enabled for one product and disabled for another. Orders may also be held when a law changes, a regulator issues a warning, a supplier document changes, or a complaint indicates a new safety issue.

3. Address and forwarding rules

Customers must provide an accurate residential or commercial delivery address where they are authorized to receive the product. Lot & Leaf may decline post-office boxes, reshippers, freight forwarders, hotels, temporary addresses, or addresses associated with diversion or repeated delivery loss.

A customer may not use a forwarding service or false address to obtain a product that is unavailable in the customer’s actual destination.

4. Why Canada is excluded initially

Botanicals represented for a therapeutic purpose may be Natural Health Products in Canada. Those products generally require a product licence and NPN before marketing, and Canadian manufacturing, packaging, labeling, or importing activities can require a site licence.

Botanicals sold as food can follow a different path that may require a Canadian food importer licence, preventive controls, traceability, and Canadian-compliant labeling. Consumer prepackaged food generally requires mandatory information in English and French, with additional provincial requirements possible.

Lot & Leaf will not ask customers to act as informal importers or misdescribe packages to bypass these requirements. Canadian sales require SKU classification, a compliant importer model, bilingual label review, tax/customs review, carrier approval, and Canadian counsel.

5. Mexico and other international destinations

Mexico, U.S. territories, and every other international destination remain disabled until product registration, import, customs, tax, labeling, language, consumer-contract, privacy, and carrier requirements are reviewed for that destination.

6. Territory changes

Adding a territory is a compliance release, not a marketing toggle. Any expansion must be documented in the state or country matrix, checkout rules, shipping policy, returns workflow, tax configuration, privacy disclosures, and legal-version record before orders are accepted.